Workforce management (WFM) refers to the processes and tools that are required to maintain a productive workforce. There are many different aspects of workforce management including payroll, benefits, human resources, time and attendance tracking, budgeting, scheduling and much more. Workforce management is usually considered a component of human resource management.
It doesn’t matter if your business is small or large, it is imperative that you find out how to properly and effectively manage your labor force. Having knowledge of how your labor force is doing in certain areas and where it could improve can allow you to make important business decisions. Workforce management can give you the insight to know where what your employees skill set is and how to best utilize them. You can also figure out where and when to schedule people based upon their availability. You can also figure out which people work best together and can monitor progress. Workforce management looks at many other aspects of running a business effectively including supply chain management, scheduling, human resources and more.
Mobile Workforce Management
Mobile workforce management is a type of software that is used to manage and track employees that are working remotely. Mobile workforce management may include many different applications including PC software, deployment of mobile devices, tracking of mobile devices and much more. It may also track employees, productivity and employee communications. Mobile workforce management ensures that company information is secured and controlled. It confirms that the strategy for the workforce can be managed even when employees are not on company premises. If you are going to have employees work off-site that you need to keep in contact with you should consider employing some sort of mobile workforce management. A mobile workforce management solution can encompass many important aspects of your workforce to keep business flowing even while employees are working off-site.
Cloud Workforce Management
Most workforce management software operates in the cloud. The cloud has many advantages including unlimited bandwidth, speed and real-time updates. By employing the cloud for workforce management information is kept secure, yet remains available to managers when they need it no matter where they happen to be. Cloud workforce management allows for large files to be shared, automatic updates and reliable access. Most cloud workforce management solutions will offer many useful features including scheduling, budgeting, employee tracking, benefits and more. Having your workforce management available in the cloud allows you to access it remotely, update it with others simultaneously, and ensure that your confidential business information is secure.
Field Workforce Management
Field service management refers to the management of employees that are working off the company premise. It can allow managers to keep track of their employees, scheduling, vehicles in their fleet, outstanding work orders, and staffing requirements. You will want to use some sort of field workforce management to ensure that your employees meet their work expectations on time and up to code. It can also allow business to run smoothly and for communication to take place when needed.
A workforce management system gives you the insight and control you need for your business to be successful and grow.